Privacy Policy
Introduction
At USA PRO GLASS, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our website, services, and interacting with our business.
1. Information We Collect
We may collect the following types of information from our clients, website visitors, and prospective customers:
Personal Identification Information:
Name, email address, phone number, and mailing address, when you request a quote or contact us.
Non-Personal Identification Information:
Browser type, IP address, pages visited, and other analytics-related data when you browse our website.
Payment Information:
For services rendered, we may collect payment details securely. We do not store this information beyond the completion of your transaction.
2. How We Use Your Information
Your personal information helps us provide and improve our services. Specifically, we use the data for:Processing your service requests and providing quotes.Scheduling appointments, installations, and consultations.Sending you project updates and important notifications.Improving our website and customer service experience.Marketing communications about new offers, services, or promotions (only with your consent).
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information. We only share your data with trusted third-party partners when necessary for:Processing payments through secure financial gateways.Partnering with subcontractors or suppliers essential for completing your project.Complying with legal requirements or responding to lawful requests from public authorities.
4. Data Security
We take your data security seriously. Our website and systems are protected by industry-standard encryption and security protocols to prevent unauthorized access. While we take all necessary steps to secure your information, no system is entirely foolproof, and we encourage clients to report any suspicious activity to us immediately.
5. Your Rights
As a customer or website visitor, you have the right to:Access or request a copy of the personal information we hold about you.Correct or update your personal information.Request the deletion of your personal information, subject to legal and contractual obligations.Opt-out of receiving marketing emails by following the unsubscribe link in any promotional email.
6. Cookies
Our website uses cookies to enhance user experience, track usage patterns, and improve functionality. You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit your ability to use certain features of our website.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
USA PRO GLASS
Email: privacy@usaproglass.com
Phone: (703) 309-0333
Refund Policy
1. Service and Deposit Refunds
USA PRO GLASS takes pride in delivering high-quality workmanship. Once services have been completed, refunds are generally not available. However, if a project is canceled before work begins, a refund of any deposits will be issued, minus any administrative or preparation costs incurred.
2. Product Returns
Custom glass products cannot be returned once fabrication has started. In the case of defective materials or incorrect orders, we will replace or repair the glass at no additional cost to the client.
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device to help improve your experience on our website. They track your preferences and enable us to provide a better user experience.
2. How We Use Cookies
We use cookies to:Monitor website traffic and analyze trends.Save your preferences for future visits.Enhance the overall user experience.
3. Managing Cookies
You can adjust your cookie preferences in your browser settings. Please note that disabling cookies may impact the functionality of our website.
ADA Accessibility Statement
1. Commitment to Accessibility
USA PRO GLASS is committed to providing an accessible website for all users, including individuals with disabilities. We strive to comply with ADA (Americans with Disabilities Act) guidelines to ensure that our content is accessible.
2. Efforts to Improve Accessibility
We use accessibility tools and technologies to make our website easy to navigate for all users, including screen readers and keyboard navigation support.
3. Contact Us for Assistance
If you experience any difficulty accessing content on our website or have suggestions for improving accessibility, please contact us at:Email: accessibility@usaproglass.com
Phone: (703) 309-0333